We consider you a valuable customer who's information is private.
As such, we do not and will not ever, sell or transfer your information to third parties!
- Warranty Policy
All products are warrentied for one year from the date of purchase. But, we have a heart,
so if it fails 2 minutes after a year from the purchase date, we will not be so cruel as to wave you goodbye.
If you have a problem with ANY of our products for any length of time in the future, give us a call and we'll
see what we can do to make it less painful. There are no guarantees we will still have a particular
item in stock years down the road, but we will help any way we can!
- Refund Policy
We have a fairly strict No Refund (Functional Replacement Only) policy. This is because software
(sound programs and/or samples contained on a hardware card, Compact Disc, Floppy Disk, email file or downloaded file)
can be copied.
Also, since our hardware memory cards are often used to backup factory sounds while replacing the internal battery
on a device, it's hardly fair for us to have paid the FREE shipping and lose the
"new" condition of our product due to a refund return like that. Though, we do have a rental program for that very purpose!
So, that said, and even though we've never encountered a customer
or scenrio like that - if the software or hardware fails to function properly in the manner it is designed, for example
if it fails to load or loads improperly, or electronically malfunctions, we will REPLACE the product only,
once the user returns it as long as the product has not been physically damaged or used improperly.
You'll want to be sure you're ordering the proper product for your device. Please never hesitate to call or use our
email Contact page to make sure.
We're always glad to help! 1-800-720-9014 or 925-625-7888.
- Other Conditions
For our long time customers, please don't be alarmed, but our merchant services has asked that I place this information
on the website, since the credit card companies now require it, as follows:
By using this website you agree to hold our credit card processing company completely harmless
for any condition or situation, which may arise by your viewing or
other use of this website or products you might purchase from it now or in the future!
- Copyright Information
Voice Crystal® is a registered trademark of Eye and I Productions.
All rights reserved.
The Voice Crystal® sounds, synthesizer libraries, sample libraries,
software and hardware products available on this website are copyrighted.
Original copyright dates may vary from product to product and range from
Copyright © 1987- Eye & I Productions. All rights reserved.
- Licensing Agreement
PURCHASING AN EYE AND I PRODUCTIONS / VOICE CRYSTAL®,
SYNTHESIZER BANK, SOUNDFONT BANK OR SAMPLE LIBRARY ("PRODUCT") CONSTITUTES YOUR ACCEPTANCE OF THE FOLLOWING AGREEMENT.
1. GRANT OF
contains a digitally-encoded machine-readable data for use with Music and Entertainment industry devices,
ie., music synthesizers, audio sample players, music, sound and special effects computer programs, desktop
music workstations and other similar sound and music devices.
Eye and I Productions grants to
you a non-transferable, non-exclusive license to use the PRODUCT, and to modify and
merge the PRODUCT into another playback device or devices.
Any portion of the PRODUCT that is merged into another device will
continue to be subject to the terms and conditions of this Agreement. You
agree that you will not attempt, and if you are a company, you will use your
best efforts to prevent your employees and contractors from attempting, to
reverse engineer, reverse compile, or disassemble the PRODUCT or portion
thereof except as may be permitted by applicable copyright law. You agree
that you may not copy for distribution the materials which accompany the
PRODUCT on this web site without the written permission of Eye and
2. PROPRIETARY RIGHTS
that no title to the intellectual property in the PRODUCT is transferred
to you. You further acknowledge that title
and full ownership rights to the PRODUCT will remain the exclusive
property of Eye and I Productions or its suppliers, and that you will not
acquire any rights to the PRODUCT except as expressly set forth
above. You agree that any copies of the PRODUCT will contain
the same proprietary notices which appear on or with delivery of the PRODUCT.
3. TRANSFER/DISTRIBUTION PROHIBITED
You may not sublicense
or transfer the PRODUCT to any third party without the prior
written consent of Eye and I Productions. This Agreement expressly excludes
the right to distribute the PRODUCT or any portion thereof, whether
merged into another program or not. You must
enter into a Distribution Agreement with Eye and I Productions
if you wish the right to distribute the PRODUCT as merged into another
You may not download
or otherwise export or re-export the PRODUCT or any underlying
information or technology except in full compliance with all United States
and other applicable laws and regulations.
In particular, but not without limitation, none of the Software or underlying
information or technology may be downloaded or otherwise exported or re-exported
(i) into (or to a national or resident of) Iraq, Iran, North Korea, Syria or any
other country to which the U.S. has embargoed goods; or (ii)
to anyone on the U.S. Treasury Department's list of Specially Designated
Nationals or the U.S. Commerce Department's Table of Denial Orders. By
purchasing the PRODUCT, you are agreeing to the foregoing
and you are representing and warranting that you are not located in, under
the control of, or a national or resident of any such country or on any
such list. You agree to indemnify and hold Eye and I Productions harmless
from and against any and all liability arising from or relating to your
breach of this Section 4.
5. LIABILITY FOR DAMAGES
In no event shall Eye and I Productions
or its suppliers or payment processors be liable to you for any incidental, indirect, special or consequential damages
of any kind, including without limitation, damages for loss of business profits, business interruption,
or loss of business information, arising out of this agreement or use or inability to use the PRODUCT,
even if Eye and I Productions has been advised of the possiblity of such damages.
Some states or provinces do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
6. GOVERNING LAW;
This Agreement shall
be governed by the laws of the State of California without regard to conflict
of laws principles. The United Nations Convention on Contracts for the
International Sale of Goods is specifically disclaimed. The prevailing
party shall be entitled to recover its reasonable attorneys' fees in the
event of a dispute arising out of or relating to this Agreement.
7. ENTIRE AGREEMENT
You agree that this
is the entire agreement between you and Eye and I Productions with respect
to the use of the PRODUCT, which supersedes any prior agreement,
whether written or oral, and all other communications between the parties
relating to the subject matter of this Agreement. Should
you have any questions concerning this agreement, or if you desire to enter
into a PRODUCT Distribution Agreement, please contact Eye and I
Productions at 1250 Kay Lane, Oakley, California 94561 Phone: 1-800-720-9014.